Introduction
Module 1
Module 1.1 – Who Is The Customer?
Module 2
Module 2 – Identifying Customer Needs
Module 3
Module 3 – Who Are Customer Service Providers?
Module 4
Module 4 – Handling Complaints
Module 5
Module 5 – Why Is Customer Service Is Important?
Conclusion
Conclusion
Assessment
Customer Service Test
Post Training Questionnaire
Post Training Questionnaire
Introduction
