Becoming A Customer Service Superstar (PART 2)

Yvonne Ohui MacCarthy
Last Update January 19, 2023
5.0 /5
18 already enrolled

About This Course

Becoming the customer service superstar is a step-by-step guide on how to become the most efficient customer service employee or professional for your organization and customers.

Certification Course “Becoming the customer service SUPERSTAR “is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics that create negative impressions for customers and teaches you how to overcome them. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the WAACSP (West African Association of Customer Service Professionals) certificate provided.

Learning Objectives

You would be able to enhance and professionalize all your customer service interactions.
You would have confidence in dealing with different customers.
You would be able to attract and retain customers.
You would be able to create a good first impression all the time.
You would be able to enhance your customer experience.
Your customer service management would improve drastically.
You would improve on your customer service skills.

Material Includes

  • ICSP Certificate (After completing Part 1 & 2)
  • WAACSP Certificate and Annual Membership (After completing Part 1 & 2)


  • There are no requirements to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques.

Target Audience

  • Anyone interested in developing and enhancing their customer service skills and behaviour.
  • Anyone who is a frontline or back-office staff.
  • Anyone who wants to gain knowledge in customer service.
  • Anyone who wants to enhance their customer’s experience.
  • Anybody who works in a customer service management role.


7 Lessons1h 7m



Module 1

Module 2

Module 3

Module 4

Module 5



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Your Instructors

Yvonne Ohui MacCarthy

5 Courses
15 Reviews
96 Students
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Student Feedback

5 Ratings

Reviews (5)

This course is a great add to my personality. Power-packed with great insights.

It was a great match and lessons were very practicable

I would recommend this course to every employee; an eye-opener and a very insightful course.

It was great learning experience! I look forward to completing the other courses, and to an improved output in Customer Service.

ICSP offers a convenient and cost-effective way to learn essential customer skills and reach your next career goal.

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Becoming A Customer Service Superstar 02


25% off
All Levels
Duration 1.1 hour
7 lectures

Material Includes

  • ICSP Certificate (After completing Part 1 & 2)
  • WAACSP Certificate and Annual Membership (After completing Part 1 & 2)
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