After this course, you would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer.

You would have enhanced confidence in answering the phone.

You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call.

You would have improved your customer service skills drastically.

You would be able to project a professional and positive attitude on the phone at all times.

You would be enhanced by telephone management skills.