English Courses

We found 3 courses available for you
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Featured
-70%

Becoming A Customer Service Superstar (PART 1)

47 minutes
18 Lessons
All Levels

Becoming the customer service superstar is a step-by-step guide on …

What you'll learn
You would be able to enhance and professionalize all your customer service interactions.
You would have confidence in dealing with different customers.
You would be able to attract and retain customers.
You would be able to create a good first impression all the time.
You would be able to enhance your customer experience.
Your customer service management would improve drastically.
You would improve on your customer service skills.
Featured
-25%

Becoming A Customer Service Superstar (PART 2)

1.1 hour
7 Lessons
All Levels

Becoming the customer service superstar is a step-by-step guide on …

What you'll learn
You would be able to enhance and professionalize all your customer service interactions.
You would have confidence in dealing with different customers.
You would be able to attract and retain customers.
You would be able to create a good first impression all the time.
You would be able to enhance your customer experience.
Your customer service management would improve drastically.
You would improve on your customer service skills.
-40%

Telephone Etiquette

38 minutes
6 Lessons
All Levels

This is an all-level customer service course that looks at …

What you'll learn
After this course, you would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer.
You would have enhanced confidence in answering the phone.
You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call.
You would have improved your customer service skills drastically.
You would be able to project a professional and positive attitude on the phone at all times.
You would be enhanced by telephone management skills.
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