Author: Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy (CSP) is the President and head consultant of ICSP ( Institute of Customer Service Professionals) and the board chair of the West African Association of Customer Service Professionals. She is a former banker who worked under the authorization of the FCA formerly FSA in the UK. She acquired her banking qualifications from the Chartered Insurance Institute (CII). She also has a Customer Service Professional (CSP) qualification from the London Institute of Banking and Finance (LIBF).